# AI agents & chatbots: An assistant that knows your business.

Not a generic chatbot. An AI agent that answers from your own documents and data, takes simple actions in your tools — and hands over to a person when it should.

Source: https://www.iz-labs.com/services/ai-agents

## What you get.

- **Answers from your data** — Responses grounded in your documents, catalogue and CRM — with access control.
- **Real actions** — Creates tickets, drafts emails, updates the CRM, books meetings.
- **Human handover** — Clear rules for when a person takes over, with the full context.
- **Multilingual** — Hungarian, English, French and more — tested for quality in each language.

## Typical projects

- Customer service on website, Messenger or WhatsApp
- Internal knowledge assistant
- Lead qualification and booking
- Email triage and drafting

## How it runs.

- **Use case** — Pick the conversation or task with the clearest return.
- **Pilot** — A working agent on your real data, tested by your team.
- **Integrate** — Connected to your channels and tools, with handover rules.
- **Measure** — Answer quality, resolution rate and cost tracked over time.

From €6,000.

## Questions, answered.

### What is the difference between a chatbot and an AI agent?

A chatbot answers questions. An AI agent can also act: look up an order, create a ticket, update the CRM or draft an email — within limits you set.

### Does it work in Hungarian?

Yes. We test answer quality in Hungarian as well as English and French before going live.

### Is it GDPR compliant?

We design for it: EU data processing where possible, data minimisation, clear retention and human review where it matters.